Microsoft Teams comes with 3 new features. These new features are important especially firstline workers. For Firstline Workers, such as retail associates, flight crew members, and field service workers, being mobile is the nature of the job. They should communicate each other. Application which used for communication and information sharing may have security and compliance problems. At this point, Teams provide customizable mobile experience to users.

Workers need different features depend on their roles. For this reason, IT managers can access Teams features based on the needs and role of employees. Employees can customize their experience by pinning the modules they need most from their module tray to their navigation bar. It also include features that voice mail recording and sharing, all conversations in one place, location sharing.

With Shifts app which added newly, managers can easily plan shift schedules, and team members can review schedules and make schedule change requests, all in real time.